Penglo — Terms of Service
These Terms govern your access to Penglo’s language-learning products, websites, and apps (the “Service”). By creating an account or using the Service you agree to these Terms. If you don’t agree, don’t use the Service.
1) Who we are
Penglo (the “Operator”), based in Japan. Registered address: provided upon request.
Contact: [email protected]
Official sites/identifiers: https://penglo.app, iOS bundle ID app.penglo.
Third-party services. We use third-party processors for payments, authentication, analytics, hosting, and content delivery. We may change processors over time. See our Privacy Policy for categories and examples.
2) Eligibility & accounts
- Age. 13+ (parent/guardian consent where required). Not directed to under-13s.
- Audience. Consumer use only.
- Sign-in. Auth0 (email/Google) or Sign in with Apple. “Try 3 levels free” requires an account.
- One person per account. No sharing.
- Your info. Keep details accurate; you’re responsible for your credentials and account activity.
3) Plans, billing, refunds
- Offerings. Weekly and annual subscriptions; lifetime license. We may add other plans (e.g., monthly).
- Free tier. First 3 levels free; we may change or end free access.
- Payments & renewals. Purchases via app stores or web processor. Subscriptions auto-renew until cancelled. You authorize charges at the start of each period.
- Price changes. We may change prices for future terms. Existing subscribers are grandfathered until they cancel (unless a platform requires otherwise).
- Refunds.
- App stores: refunds handled by the store under its policies.
- Web: EU/UK consumers have a 14-day right of withdrawal for the first purchase unless they agree service starts immediately (which waives withdrawal once performance begins). Otherwise, email [email protected] within 14 days. We honor applicable law.
- “Lifetime.” Access for the operational lifetime of the Service while we run it, minimum five (5) years from purchase.
- Taxes/currency. Taxes/fees may apply; currency rules follow the platform.
4) Manage your subscription
- Apple: iOS Settings → [your name] → Subscriptions
- Google Play: Play Store → profile → Payments & subscriptions
- Web: Manage in-app (Account → Billing) or email us if you can’t access the app
Cancellation stops future charges; it doesn’t backdate refunds unless required by law/store policy.
5) Intellectual property & content
- Penglo content. All curriculum, sentences, audio, software, and other content are owned by Penglo/licensors. We grant you a limited, personal, non-transferable, revocable license to use them in-Service for your learning.
- Your content & AI features. You own what you upload or generate. You grant us a license to host/process/display it to operate and improve the Service (see Privacy Policy).
- AI note. Some features let you generate content via AI. It isn’t reviewed for correctness and may contain errors; it’s educational only, not professional advice.
- Restrictions. Don’t copy, resell, scrape, bulk-download, reverse-engineer, remove notices, or build a competing service from our content, except where law allows.
6) Acceptable use
No illegal/harmful content, harassment, cheating, circumvention of security/rate limits, automated bulk access, or rights violations. We may rate-limit, suspend, or terminate for violations.
7) Privacy
Your use is subject to https://penglo.app/privacy. You can delete your account in-app; if you can’t access the app, email [email protected].
8) Changes
We may add/remove features or access methods. For material changes to these Terms, we’ll give notice (e.g., in-app/email). Continued use means acceptance.
9) Termination
You may stop using and cancel anytime (see §4). We may suspend/terminate for cause (e.g., fraud, abuse, violations) or, where lawful, with reasonable notice. Beta/preview features are “as is.”
10) Legal
- Disclaimer. The Service is provided “as is/available.” We try to be accurate but don’t guarantee accuracy, completeness, or results. Educational use only; not professional advice.
- Liability cap. No indirect/special/consequential damages. Our total liability is limited to fees you paid in the prior 12 months. Mandatory consumer rights are preserved.
- Indemnity. You’ll indemnify Penglo for claims arising from your illegal use, violations, or third-party rights infringements.
- Export/sanctions. You’re not a sanctioned party and will follow applicable controls.
- Governing law & disputes. Japan law; Tokyo District Court, except where your mandatory consumer laws say otherwise.
- Informal first: email [email protected]; 30-day good-faith resolution.
- Arbitration (where permitted): binding arbitration (ICC Rules), seat Tokyo, language English. No class actions where lawful.
- Misc. If a clause is unenforceable, the rest stands. You can’t assign these Terms without consent. English governs.
11) Platform terms
If you purchase via an app store, that store controls billing/refunds and may apply its policies where they conflict.
12) Communications & support
We may send updates/tips/offers; you can opt out of marketing (transactional messages may still be sent).
Support languages: EN/JP/PT. Response target: within 3 working days.
Contact: [email protected]
Signatory: Penglo – Legal